Privacy Policy

1. Introduction

We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

2. Information We Collect

Personal Information: When you create an account, place an order, or contact us, we collect personal details such as your name, email address, phone number, delivery address, and payment information.

Order Details: Information about your orders, including items purchased and delivery preferences, is collected to process and fulfill your orders.

Usage Data: We collect data about your interaction with our website, including IP address, browser type, and pages visited to improve our services and user experience.

3. How We Use Your Information

Order Processing: To process and manage your orders, including payment and delivery.

Customer Service: To respond to inquiries, provide support, and address any issues or concerns.

Marketing: With your consent, we may send promotional emails or notifications about special offers and updates. You can opt-out of marketing communications at any time.

Website Improvement: To analyze usage patterns and enhance our website and services.

4. Data Sharing and Disclosure

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These parties are obligated to protect your data and use it only for the specified purposes.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process or to protect our rights, privacy, safety, or property.

5. Data Security

Protection Measures: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Data Retention: Your data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Cookies and Tracking Technologies

Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You can manage cookie preferences through your browser settings.

Analytics: We may use third-party analytics services to track and analyze user behavior on our website. These services may collect information independently from us.

7. Your Rights

Access and Correction: You have the right to access and update your personal information. To do so, log in to your account or contact our customer support.

Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or contacting us directly.

Data Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Please review the policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Thank you for trusting Ellamey. We are committed to safeguarding your privacy and ensuring a secure experience.