Cancellation and Refund Policy
1. Cancellation Policy
Order Cancellation: You may cancel your order within [10] minutes of placing it. To cancel, please contact our customer support at [support email/phone number] or use the cancellation option in your account dashboard.
Post-Preparation Orders: Once your order is in the preparation or delivery stage, cancellations may not be possible. Please check with customer support for options.
2. Refund Policy
Eligibility for Refund: Refunds are processed for orders cancelled within the allowed time frame or if the delivery is not made as per the agreed terms (e.g., wrong food items, missing items, or significant delays).
Request Process: To request a refund, please contact customer support within [48 hours] of the delivery time with your order details and reason for the refund.
Refund Method: Refunds will be issued to the original payment method. Please allow [5-7] business days for the amount to reflect in your account.
3. Non-Refundable Items
Non-Refundable: Certain promotional or discounted items, special orders, or orders placed under specific terms may be non-refundable. Check the details during checkout.
4. Exceptions
Exceptional Cases: If you experience genuine dissatisfaction due to service or quality issues with your food, please contact customer support. We aim to address such concerns promptly and may offer alternatives or partial refunds.
5. Contact Us
Customer Support: For any queries regarding cancellations or refunds, contact us at [support email/phone number]. Weโre here to assist you and ensure a satisfactory resolution.
By making a purchase on the Ellamey website, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.
Thank you for choosing Ellamey. We appreciate your understanding and cooperation