Terms and Conditions

Please read these Terms and Conditions (“Agreement”) carefully before using the Ellamey website (Owned by Aagaram). This Agreement outlines the conditions of use for our website. By accessing or using the website, you agree to be bound by these terms and conditions. If you do not agree with any part of this Agreement, you must not use the website.

1. Introduction

Welcome to Ellamey. By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

2. Services Provided

Food Delivery: We offer online ordering and delivery services for food and beverages from partner restaurants and our own kitchens.

Service Availability: Our services are available in designated areas only. Check your delivery zone on our website.

3. Account Registration

Account Creation: To place orders, you may need to create an account with us. Provide accurate information and update it as necessary.

Account Responsibility: You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

4. Ordering

Order Placement: Orders can be placed via our website. Ensure all details are correct before submitting.

Order Confirmation: You will receive a confirmation once your order is processed. Verify the details and notify us of any discrepancies.

5. Payment

Payment Methods: We accept various payment methods including credit/debit cards and online payment services.

Charges: Prices and charges are displayed at the time of order. Additional charges may apply for delivery and special requests.

6. Delivery

Delivery Times: Estimated delivery times are provided but are not guaranteed. Delays may occur due to various factors.

Delivery Address: Ensure the delivery address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Cancellation and Refunds

Order Cancellation: Orders can be cancelled within [10] minutes of placement. Cancellation requests after this period may not be entertained.

Refunds: Refunds are processed according to our [Cancellation and Refund Policy]. Contact customer support for assistance.

8. Quality and Safety

Food Quality: We strive to ensure high-quality food and safe handling. If you encounter any issues, contact us promptly.

Allergies: Inform us of any allergies or dietary restrictions when placing your order. We cannot guarantee allergen-free meals.

9. User Conduct

Prohibited Actions: You agree not to engage in any unlawful or abusive behaviour while using our services.

Feedback: We welcome feedback and suggestions but will not tolerate any defamatory or harmful comments.

10. Intellectual Property

Ownership: All content on our website, including text, images, and logos, is owned by Ellamey and protected by intellectual property laws.

11. Limitation of Liability

Service Limitations: We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

Force Majeure: We are not responsible for any delays or failures due to circumstances beyond our control, such as natural disasters or strikes.

12. Changes to Terms

Modifications: We may update these Terms and Conditions periodically. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.

13. Contact Us

Support: For any questions or concerns, please contact us at [(+91) 8754241664]. We are here to assist you.

Thank you for choosing Ellamey. We look forward to serving you!