Shipping and Delivery

We are committed to ensuring that your ordered items are delivered to you in a timely and efficient manner.

1. Delivery Areas

Service Zones: We deliver to specific areas within Tirupur. To check if we deliver to your location, please enter your address on our website.

Coverage: Delivery is available only in designated zones that is within 15 kilometers. Orders placed outside these areas will not be processed.

2. Delivery Times

Estimated Delivery Time: We strive to deliver your order within [60] minutes of confirmation. Delivery times may vary based on distance, traffic conditions, and order volume.

Peak Hours: During peak times, such as weekends or holidays, delivery times may be longer. We appreciate your patience.

3. Order Processing

Order Confirmation: You will receive an order confirmation via email or SMS once your order is successfully placed.

Preparation Time: Orders are prepared upon receipt. The time for food preparation may vary depending on the restaurant or kitchen.

4. Delivery Charges

Standard Delivery Fee: A standard delivery fee of ____ applies to all orders. The fee is displayed during checkout.

Additional Charges: Extra charges may apply for special requests or deliveries to remote areas. These charges will be communicated before order confirmation.

5. Delivery Instructions

Address Accuracy: Ensure your delivery address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Special Instructions: Provide any special delivery instructions during checkout to help our delivery staff find your location.

6. Delivery Issues

Late Delivery: If your order is delayed beyond the estimated time, please contact our customer support for assistance.

Missing Items: Report any missing items or incorrect orders within [30 minutes] of delivery by contacting customer support. We will resolve the issue promptly.

7. Order Modifications

Changes: Once an order is placed and confirmed, modifications may not be possible. Please check your order carefully before finalizing it.

8. Refunds for Delivery Issues

Refund Requests: Refunds for delivery issues, such as incorrect orders or missed deliveries, will be processed according to our [Cancellation and Refund Policy]. Contact customer support to initiate a refund request.

9. Customer Support

Assistance: For any questions or concerns regarding shipping and delivery, please contact our customer support team at [support email/phone number]. We are here to assist you.

Thank you for choosing Ellamey. We are committed to delivering your food quickly and efficiently!